Fellowes Research Group Inc. (FRGI) offers research publications and consulting services.  We focus on the systems and data sets that comprise digital automation of OE parts processes for the North American automotive repair-chain market.  Coverage is expanding to include digital solutions used by dealers for non-OE parts – and to service solutions that use OE parts data.


Fellowes Research serves clients in North America, Europe and Asia – including vehicle-manufacturers, DMS providers, shop systems providers and fixed operations DSPs.


LinkedIn Company Page for Fellowes Research


Our major initiative for 2015 is the Guide (“Service-Parts: Digital Solutions Guide”) – the sole research publication covering the Service-Parts IT & IP solutions niche within the automotive vertical – the major research publication firms (such as IDC, Frost & Sullivan, & Gartner) largely ignore dealer systems. The Guide consists of three sections: (i) descriptions and diagrams explaining the types of Service-Parts solutions; (ii) structured information for each of many solution providers; (iii) examinations and assessments (often including diagrams) of strategic or substantial events, trends and developments in (or adjacent to) Automotive OE Service Parts digital solutions. Guide subscriptions include high-value services: (i) assessments of news and announcements; (ii) extensions/updates to the Guide content; (iii) ‘Consults’ and ‘Directed Research’ that put the leading expert in your corner to assist you as needed.


The Guide warrants careful consideration if:

◊ your firms' systems or services are used to sell/market service-parts or optimize parts operations

◊ your firms' systems or services buy automotive service-parts for repairers

◊ you evaluate, endorse or order systems that sell or buy parts (or manage parts operations)


Quick links to learn more about the Guide:

Comparison: Guide vs. Reports

Research Publications

Guide Content

Guide Services


September 2015